Utilities Provider – Staff Retention
After a period of business refocus and restructure that had resulted in a significant decrease in staff retention, our client required support in understanding how their processes and mid – senior managers’ current capabilities were impacting their ability to effectively attract, grow and retain key talent. We were contracted to conduct a large scale stakeholder consultant programme that collected the perceptions of staff and managers across directorate and organisational levels.
The aim of the data collection was to identify what staff perceived were the factors impacting employee satisfaction. The data was also collected to see how effective managers felt the current processes and support provided were in allowing them to influence and improve retention of talent within the organisation. The final report and recommendation was based on output from:
- Multiple stakeholder interviews.
- Completion of a survey collecting ratings on current and required effectiveness in key areas across the employee life cycle.
- Expert review of the process flows and documentation associated with current talent management and retention processes within the organisation.
The process enabled our consultant to provide the client with a clear indication of what particular leavers where impacting retention and satisfaction with the organisation, focusing specifically on providing recommendations for both process improvement and line manager up-skilling in order to address the issue directly.